FAQs

Question 1

How long is the warranty on custom fit earplugs?

Accepted Answer

1 year warranty. 30 day fit guarantee.

Question 2

I would like to buy some more custom fit earplugs, how do I do this?

Accepted Answer

Contact earplugs@bristolearhealth.co.uk. Please note; you will need to order from the same supplier as your original order, otherwise you will need to have new ear moulds made.

Question 3

Is it possible to get a refund for my earplugs if they don't work?

Accepted Answer

Unfortunately, our suppliers do not offer a refund for issues that relate to the product not working as well as expected. For example sleeping earplugs not reducing snoring noise as much as expected.

For all other earplugs, refund are very likely due to hygiene reasons.

However, we and the supplier will work with you to try and come up with an appropriate solution.

Question 4

How do I pay for my treatment?

Accepted Answer

All our clinics accept card payments or cash. We can take payments from all major banks except American Express.

For home visits we have a portable care reader or we can invoice you following treatment.

If you have custom fit earplugs made you will be invoiced before and can make payment via BACS.

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Unfortunately we do not accept cheques or telephone payments.

Question 5

Do you offer children appointments for earwax removal?

Accepted Answer

We're able to see anyone over the age of 14 years old. Unfortunately we cannot see anyone any younger.

Question 6

Is there parking at the ear clinics?

Accepted Answer

Yes, all our ear clinics have parking available.

Question 7

What happens if my new earplugs don't fit?

Accepted Answer

It is very unlikely that your earplugs won't fit due to the fact they're designed around the precise shape of your ear canals. However, sometimes this can happen and we will need to get them adjusted. We will need you to take photos of your earplugs in your ears and describe the symptoms you're having once they're in. We will let the company know and they will advise on best options.

Question 8

Once my moulds are posted, how long before I receive my custom fit earplugs?

Accepted Answer

For most custom fit earplugs, please allow between 3-5 weeks for your order to be delivered. If you're purchasing any of our suppliers specialist products it can take longer, between 4-6 weeks. We will keep you updated throughout the whole process and let you know when your earplugs are on the way to you.

Question 9

How long does it take to have ear moulds made?

Accepted Answer

Your appointment will last for approximately 45 minutes. This gives us enough time to perform earwax removal (if we need to) and then make your ear moulds. We will also have the chance to discuss the products you want to order and confirm any additional options you might like e.g. colour or lanyards.

Please note: only a small selection of samples are available from our suppliers.

Question 10

How much does it cost to buy the custom fit earplugs?

Accepted Answer

The cost of the individual custom fit earplugs vary from product and supplier. You can find all the prices, which includes a pair of ear moulds and delivery as well, on the individual ear plugs pages.

Question 11

How much does it cost to have ear moulds made?

Accepted Answer

To have ear moulds made for custom fit earplugs it costs £45. Please note this does not include the earplug product.

Question 12

Who are custom fit earplugs for?

Accepted Answer

Custom fit earplugs provide superior noise reduction and comfort compared to generic options, making them ideal for anyone who needs consistent hearing protection or water blocking, from musicians and industrial workers to swimmers and light sleepers.

Question 13

What is earwax removal?

Accepted Answer

Earwax removal is a process of cleaning our ears of excessive earwax that has built up in our ear canals. There are a number of different methods used to try and do this including the preferred method of microsuction, ear syringing / irrigation or manual removal. Some people can also remove their earwax blockage by using over-the-counter ear drops.

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See our earwax removal page for more information.

Question 14

What is earwax removal via microsuction?

Accepted Answer

Microsuction is a professional earwax removal technique where a specialised microscope and a medical suction device is use to carefully vacuum out earwax. Unlikely ear syringing where water is injected into the ear canal creating unnecessary risk of injury and hearing damage. Microsuction is safe, effective and painfree. It is the only treatment technique we use at Bristol Ear Health and is the national recommended method of earwax extraction.

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Read more on our ear wax removal page.

Question 15

What can I expect at my appointment?

Accepted Answer

Prior to your appointment we will review your symptoms and consent form to make sure microsuction is suitable for you. When you arrive, you will be welcomed by our staff. We will start with an assessment of your ears. Depending on what we find, we will either proceed with treatment or review any findings. Treatment takes approximately 15-20 mins for most people. Following treatment we will review your ears again and assess your ear drums for any issues. If we find something we don't like the look of we will provide you a referral letter and digital imagery to share with your NHS GP.

Question 16

What is the cost of earwax removal in clinic?

Accepted Answer

Our clinic based earwax removal costs vary depending on whether treatment is needed for one ear, both ears, or if it's a consultation only with no earwax found.

Question 17

Do you offer home visits?

Accepted Answer

Yes, we offer home visits for the Bristol, Bath and surrounding areas. There is no restrictions on the places we can visits. If you live at home or within a care / residential home we're more than happy to come and visit you. Our treatment costs are the same but we do charge an additional "call out fee" based on your home address.

Please visit our dedicated Home Visit page to find out more and submit a request.

Question 18

How long does each appointment last?

Accepted Answer

Our treatment times vary depending on the service: Earwax removal (including 14-18 year olds), Custom fit earplugs, and Home visits each have different appointment durations.

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